Hotel sustainability certification
Following a sustainability assessment of the Gran Hotel Luna de Granada, which takes into account energy consumption, water, H2O footprint, recycling, use of products from sustainable sources, sustainable food, and social practices, we have obtained an Ecostars Silver - E3*** certification.
It also establishes an integrated quality policy appropriate to the complexity of its organisation that provides the framework:
1.- To provide services that meet quality and environmental expectations (internal and those of stakeholders) taking into account the nature, magnitude and environmental impacts derived from the same.
2.- To establish, determine and review quality and environmental objectives.
3.- To establish a methodology for the evaluation and control of risks and opportunities to improve the effectiveness of the integrated management system in place.
4.- To ensure compliance with applicable legal requirements and all those applicable to the organisation.
5.- To promote the training and awareness of personnel in quality and environmental management, in order to ensure the optimum development of professional and personal skills.
6.- To provide the material resources for the constant modernisation of the facilities and to provide the best technology that favours the innovation of services and processes and the continuous improvement of the organisation.
7.- To show respect, sensitivity and consideration to guests, users of our lounges and catering services, to all the people who work in the company, to the surroundings and to the environment.
8.- To strengthen external and internal communication in order to detect the expectations of guests and other interested parties and to act accordingly, as well as to facilitate the management of non-conformities, defining procedures to avoid their occurrence.
9.- To show its express commitment to environmental protection.
This policy is communicated to all employees of deLuna Hotels and is available as documented information, as well as to persons working under the supervision of this organisation. It is also available to interested parties and is periodically reviewed by deLuna Group management for its continuous adaptation to the management system.
Starting with reducing the amount of waste we generate is a small start but one that grows over time. In this way, we work on:
Elimination of single-dose gel, shampoo and hand soap in the rooms, thus generating a double positive effect:
The deLuna Hotels Group is committed to providing the best accommodation and catering services while protecting the environment.
The following are the good environmental practices that we recommend during your stay at the establishment:
EFFICIENT RESOURCE MANAGEMENT
We seek ways to minimise the impacts of our activities and to make more efficient use of resources.
Control the noise generated to avoid creating a nuisance. Noise is also a type of pollutant, so try to minimise it.
Our establishment is visited daily by a large number of people and this contributes to an increase in the waste produced. From deLunahotels we are at your disposal to help you to dispose of the waste produced during your stay or visit. If you are in doubt about where to dispose of the waste produced, please contact our staff.