Cookie Policy

Cookie Policy (EU)

This cookie policy was last updated on 21 December 2021 and applies to citizens of the European Economic Area.

1. Introduction

Our website, https://www.delunahotels.com/ (hereinafter: 'the website') uses cookies and other related technologies (for convenience, all technologies are referred to as 'cookies'). Cookies are also placed by third parties with whom we have contracted. In the following document we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with the pages of this website and stored by your browser on the hard drive of your computer or other device. The stored information may be returned to our servers or to the servers of relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website work correctly and interactively. This code runs on our server or on your device.

4. What is a web beacon?

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website that is used to track traffic on a website. For this purpose, various data about you is stored by means of web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences are remembered. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when you visit our website and, for example, the items remain in your shopping basket until you have paid. We may place these cookies without your consent.

6. Cookies used

This website may set the following cookies:

Technical cookies

wp-settings-{user_id}: Technical cookie used to maintain User settings on the WordPress desktop (/wp-admin). It is persistent and lasts for 1 year.

hasConsent: Technical cookie that stores the User's consent. It is persistent and lasts for 1 year.

Analytical or measurement cookies

fbp: Cookie that measures the performance of Facebook advertising. It is persistent and lasts for 1 day.

fr, sb: cookies that measure the performance of Facebook ads. These are persistent cookies.

Pixel: Cookie that makes it possible to offer visitors to the website personalised advertising on its platform based on data relating to the http headers, the pixel (ID, Facebook cookie), and to record and communicate to Facebook the User's actions on the website.

_ga: Analytical Cookie that enables the unique visits control function. It is persistent and lasts for 2 years.

_gat: analytical cookie to limit the number of requests. Its scope is the session and it lasts for 1 minute.

_gid: analytical cookie to distinguish users. Its scope is the session and it has a duration of 24 hours.

Additional information:

Find out more about Facebook's use of cookies on Facebook's Cookie Policy page.

Google may set other cookies as per the document on the Use of Google Cookies on websites, which you can refer to in this link.

Social cookies

The website includes other functionalities provided by third party services and social networks to enhance the visitor experience. You can share the content on your social networks such as Facebook, Twitter, Instagram, Vimeo or YouTube with the buttons provided for this purpose or with the social networks' own sharing tools. As a result, these services may set cookies and use them to track your online activity. The Data Controller has no direct control over the information collected by these cookies.

7. Consent

When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies. As soon as you click "Save preferences", you agree to our use of the categories of cookies and plugins you have selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies through your browser, but please note that our website may stop working properly.

7.1 Manage your consent settings

Functional

Marketing

8. Your rights regarding personal data

You have the following rights with respect to your personal data:

You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.

Right of access: you have the right to access the personal data we hold about you.

Right of rectification: you have the right to complete, rectify, delete or block your personal data at any time.

If you give us your consent to process your data, you have the right to revoke this consent and to have your personal data deleted.

Right to transfer your data: you have the right to request all your personal data from the controller and to transfer it in full to another controller.

Right to object: you can object to the processing of your data. We comply with this, unless there are justified grounds for prosecution.

To exercise these rights, please contact us. Please see the contact details at the bottom of this cookie policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to send a complaint to the supervisory authority (the data protection authority).

9. Enabling, disabling and deleting cookies

You can use your Internet browser to delete cookies automatically or manually. You can also specify that certain cookies cannot be set. Another option is to change your Internet browser settings so that you receive a message each time a cookie is set. For more information on these options, please refer to the instructions in the "Help" section of your browser.

Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after your consent when you visit our website again.

10. Contact details

For questions and/or comments about our cookie policy and this statement, please contact us using the contact details below:

HOTELES DE GRANADA 2012 S.L.U.

Website: http://www.delunahotels.com/

Email: comunicaciones@delunahotels.com

Telephone number: +34 958201010