Deluna Hotels

Who is responsible for your data?

HOTELES GRANADA 2012 S.L., acting under the commercial name of Deluna Hotels, with CIF: B65819427, Phone numbers: 958282913, Email: reservas@delunahotels.com and electronic page address: www.delunahotels.com    

What are we going to use your data for?

At Deluna Hotels we use your personal data, under legitimate interest between the parties and/or express consent, to offer the services of our accommodations.

We also collect your data when you send us your resume through the area enabled for this purpose and for personnel selection processes; This information can be provided to the rest of the companies that make up the Deluna Group.

If you book in our hotels, your data will be used precisely to manage the reservation and the rest of the requests that you request, as well as the rest of the procedures derived from your stay with us.

If you decide to leave your car in our car parks, we will also register the registration of your vehicle. Or if your entity has a commercial agreement with us so that your clients reserve a place and leave their car in our parking lot, we will only record the necessary data for the reservation of a place and those of the vehicle that access it.

In any case, we will keep the timely confidentiality of all the information you provide us and we will implement on your personal data the technical and organizational security measures to guarantee their secret and avoid access to information by unauthorized third parties.

If you contact us through our official phones, reservation apps, our website or social networks, your data will be treated only to respond to your request, in order to manage your requests, attend to queries, doubts or comments that you send us through the official channels enabled for this purpose and keep you informed of our services.

Once you book with us, stay in our establishments or ask us a question by this means and accept this policy by checking the box, we will legitimately use your email or phone number to keep you informed of all our news, offers, etc; You can always cancel or unsubscribe from this type of communication, without this withdrawal of consent affecting the rest of the data we have yours.

Who will we communicate your data to?

We have a series of legal obligations that we must comply with regarding your data. Among them, we must provide this data when requested by the competent public administration or there is a requirement for this purpose.

The data related to the guests will be communicated to the State Security Forces and Bodies in compliance with LO 4/2015, of March 30, on the Protection of Citizen Security, when we are required.

In addition, and always with your consent, your data will be transferred to those public or private entities that you indicate to us to carry out any type of procedure that you request us to manage in your representation, derived from your stay with us.

You must take into account that if you contact our team through one of the profiles on social networks or apps type Booking..., that Deluna Hotels makes available to users, in addition to giving us the data you provide us, you will also be assigning them to the entities responsible for That own social network or App. To know the use and treatment that these entities make of your data, we advise you to carefully read the privacy policies of the social networks that they have active.

To the rest of the entities that make up Deluna Group, for the purposes detailed here.

Where do we get your data from?

– When you make a reservation in person/on line at Deluna Hotels.

– When you contact us through our official phone, our website or our social network profiles.

– When you give us consent to send commercial communications.

– When you send us your resume for a personnel selection process.

– When you are a user of our car parks with a reservation of a place or a simple user of them.

What are your rights and how can you exercise them?

We inform you that you have the right to obtain confirmation on whether we are processing personal data that concerns you or not.

You will be able to access, rectify, suppress and oppose certain treatments, as well as exercise your right to limitation of treatment, portability and not being the object of an individual decision based solely on an automated treatment.

·         Log in TO YOUR DATA: You have the right to access your data to know what personal data we are trying to concern you.

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         request the rectification or deletion From your data: In certain circumstances, you have the right to rectify those personal data that you consider inaccurate and that are the subject of treatment by us, as well as the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected.

·         request the limitation From the processing of your data: In certain circumstances, you will have the right to request the limitation of the processing of your data, in which case we inform you that we will only keep the data on which you have requested limitation in the treatment for the exercise or defense of claims.

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·         To portability From your data: In certain circumstances, you will have the right to receive the personal data that concerns you, and that you have provided us, in a structured format of common use and mechanical reading, as well as for them to be transmitted by us to another person in charge of the treatment.

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·         oppose To the processing of your data: In certain circumstances and for reasons related to your particular situation, you will have the right to object to the processing of your data.

·         In that case, we would stop treating them unless we must continue to do so for imperative legitimate reasons or for the exercise or defense of possible claims.

In addition, at any time you can withdraw consent for sending commercial communications.

You have the right not to be subject to automated decisions.

Any interested person can file a claim with the Spanish Data Protection Agency, especially when it is not satisfied with the exercise of rights. For more details see the websitewww.agpd.es.

How long do we keep your data?

Deluna Hotels will retain your information as long as there is some type of relationship with us and delete them whenever they have prescribed the mandatory legal obligations that may be generated.

Obviously, certain information will have to be kept for the minimum time established in the corresponding sectoral regulations.

This is the case of book-entry records, which must be stored during 3 years, at the disposal of the State Security Forces and Corps.

In case you contact us through the indicated means, your data will be stored for the time necessary to respond to your request for information.

commercial shipments

If you stay with us, fill out a reservation or contact form or write to us by interested in our services, you can receive information through electronic means about your interests or the services we offer. For this purpose we use your name and the email address you provide us. This website also records the IP address you have used when you access it.

In compliance with Law 34/2002 of July 11, Services of the Information Society Deluna Hotels will always inform you to the treatment of your phone number or mail for commercial purposes at all times.