Frequently asked questions

Welcome to Apartamentos Luna Suites Granada

Your experience begins before you arrive.

At Apartamentos Luna Suites Granada, we want you to enjoy a worry-free stay. That’s why we’ve put together this section with the most frequently asked questions from our guests, along with clear and up-to-date answers to help you plan your visit with confidence.

Have questions about our services, hours, or facilities? Find everything you need here to make your stay in Granada perfect.

How do I check in to the apartments?

We offer two options: you can complete the check-in online after booking so everything is ready on arrival day. Alternatively, there’s a kiosk at the main entrance of the apartment building where you can check in directly. There you’ll enter your details, pay (if not prepaid), and receive an access code. If neither option works, we’ll be happy to assist you at the main reception of our Gran Luna hotel in Granada.

What time is check-in and check-out?

Check-in from 3:00 PM and check-out by 11:00 AM. If you need more flexibility, please ask us and we’ll inform you about the available options.

Is late check-out possible?

Subject to availability, late check-out until 2:00 PM (€15), 4:00 PM (€25) or 6:00 PM (€40). Please inquire at reception upon arrival.

If I book an apartment, can I still use the hotel facilities?

Yes, you can enjoy all the hotel services as if you were staying in the main hotel.

Are ID documents required for children?

Children under 14 do not need to present an ID, but their relationship with the responsible adult and other personal details must be provided. Those aged 14 to 17 must register their personal data and state their relationship with the accompanying adult. All this can be completed in advance via online check-in.

What are the benefits of the deLuna Experience Club?

Discounts from your first booking, surprise treats during your stay, exclusive breakfast area, and priority check-in.

Can I smoke in the apartments?

Smoking is not allowed inside the apartments, but you may do so in the designated outdoor areas.

Are pets allowed in the hotel?

Pets are not allowed in our apartments.

Did you know that your stay helps create the deLuna Forest in Sierra Nevada?

Every time you use the beGreen hanger during your stay, you support reforestation of a protected natural area. You’ll also receive a special discount on your next stay with us.

How do you show your commitment to sustainability?

We care for every detail to be sustainable environmentally, socially, and culturally. We use clean energy, work with local suppliers, support projects like deLuna Forest, and use technology to improve well-being.

Can I easily cancel or modify my reservation?

It depends on the rate you selected and whether you booked directly with us or through an agency. Please check your confirmation email. If you have any doubts, contact us at centraldereservas@delunahotels.com with your reservation number.

What payment methods do you accept?

We accept credit/debit cards and cash. Our website is 100% secure for online payments.

Do you have parking and how does it work?

Yes, we have private parking at the hotel. You can reserve it when booking or upon arrival.

Is parking free?

No, parking costs €18.95 per day. Special rates apply for stays of 3 nights or more.

What is the parking height limit?

The maximum height allowed is 2.15 meters.

Can I use the parking even if my room isn’t ready yet?

Of course. You can park before check-in, and we will validate your parking ticket at reception.

Is the hotel suitable for guests with special needs?

Yes, we have accessible facilities and are certified as Autism Friendly. Our team is trained to offer inclusive service.

What breakfast options do you offer?

We offer a full buffet breakfast with show cooking, fresh fruit, pastries, hot dishes, cereals, plant-based and gluten-free options. You can also enjoy breakfast at our GastroBar.

What is the breakfast price?

Breakfast costs €18 per person. Children under 12 pay €9, and children under 2 eat for free.

Can I book breakfast at the hotel?

Yes, the price is €18 per adult, €9 per child under 12, and free for children under 2.

Can I eat at the hotel during the day?

Yes, our GastroBar serves food continuously from 8:00 AM to 12:00 AM.

Do you have options for special diets or food allergies?

Yes, we adapt our menus to your needs: gluten-free, lactose-free, vegetarian, vegan, and halal. Just inform us in advance.

What type of cuisine do you offer? Do you use local products?

We offer a varied cuisine with traditional and modern dishes, using local and seasonal ingredients whenever possible.

Do you offer Halal food?

Yes, we have a Halal section at the breakfast buffet and Halal options in our GastroBar.

What is the hotel’s spa like?

Our spa is over 400 m² and includes a thermal circuit, sauna, steam bath, sensory showers, ice fountain, relaxation area, and massage rooms.

Is spa access included in the room price?

No, spa access has an additional cost. You can book access or massages during your reservation or at reception.

Can children access the spa?

Yes, during children’s hours (10:00–12:00 and 16:00–17:00) and always accompanied by an adult.

Does the hotel have a gym?

Yes, access is free for guests. Includes cardio machines, weights, and functional training equipment.

Are there activities for children?

Yes, we have a kids’ club and activities during summer. Also games, books, and a play area.

Can events be held at the hotel?

Yes, we host weddings, meetings, and family celebrations. We offer private rooms and personalized service.

Where is the hotel located?

Right in the center of Córdoba, next to the AVE train station and a 10-minute walk from the historic center and the Mosque–Cathedral.

How can I get to the hotel from the train or bus station?

We’re just 200 m from both stations. You can easily walk here in 3 minutes.

Where can I park? Does the hotel have parking?

Yes, we have private parking at the hotel (subject to availability) for €18/day. Advance booking not possible.