Frequently asked questions
Welcome to Apartamentos Luna Suites Granada Palacio Almagra
Your experience begins before you arrive.
At Apartamentos Luna Suites Granada Palacio Almagra, we want you to enjoy a worry-free stay. That’s why we’ve put together this section with the most frequently asked questions from our guests, along with clear and up-to-date answers to help you plan your visit with confidence.
Have questions about our services, hours, or facilities? Find everything you need here to make your stay in Granada perfect.
Can the 17th-century Andalusian courtyard be visited without staying at the palace?
No.
How can I reach the accommodation by car given the traffic restrictions in central Granada?
The apartments are located right in the city center, so access by car is possible. However, it is important to note that there are bus-only lanes and some streets restricted to residents and public transport.
If you enter the apartment name in Google Maps, the route will guide you correctly to the area. Even so, we recommend avoiding driving too much through the center and heading directly to a nearby parking facility. The best option is Parking Luna Centro, from where you can easily walk to the apartments.
Does Palacio Almagra have its own parking service or an agreement with a nearby parking facility?
Parking Luna Centro, just a 3-minute walk from the apartment.
What is the actual walking distance from the accommodation to the Alhambra entrance?
17 minutes.
Is the palace close to the main tapas areas and Calle Navas?
Yes, the palace is very well located, just a few minutes’ walk from the main tapas areas and the lively Calle Navas. It’s an ideal area to enjoy the local atmosphere, go out for dinner, or simply stroll around and explore the city center.
How exactly does the access system with security codes and online check-in work?
The access process is very simple and designed for your convenience:
One day before your arrival, we will send you a link to complete the online check-in.
On the day of check-in, once the apartment is ready and your registration is complete, we will send you the access codes via WhatsApp.
Each apartment has a numeric keypad on the door handle where you simply enter the code provided—no keys needed.
Are the apartment kitchens fully equipped with appliances and utensils?
The kitchens include a microwave, refrigerator, portable ceramic hob, coffee maker, kettle, and full kitchenware.
Is there a cleaning service included during the stay?
Available upon request.
Is Palacio Almagra pet-friendly and what are the conditions for pets?
Pets are not allowed.
Is a continental breakfast service offered on-site?
No.
What are the exclusive advantages and discounts for booking directly on the deLuna Hotels website?
By booking directly on our website, you automatically become a member of the deLuna Experience Club, enjoying the following exclusive privileges.
or Expedia 
. Only on our official website.