Frequently asked questions

Welcome to Hotel Boutique Luna Granada Centro

Your experience begins before you arrive.

At Hotel Boutique Luna Granada Centro, we want you to enjoy a worry-free stay. That’s why we’ve put together this section with the most frequently asked questions from our guests, along with clear and up-to-date answers to help you plan your visit with confidence.

Have questions about our services, hours, or facilities? Find everything you need here to make your stay in Granada perfect.

Is early check-in or late check-out possible?

Early check-in and late check-out are subject to availability and may incur an additional charge. Please contact us in advance.

Do you have parking and how does it work?

Yes, we have private parking at the hotel. You can book it with your reservation, add it later by contacting us, or upon arrival. The price is €21 per day.

Is there free Wi-Fi?

Yes, we offer free Wi-Fi throughout the hotel.

Is the pool open all year?

We have a non-heated outdoor pool on our terrace, open year-round. In winter, it is available from 10:00 to 23:00 for guests who wish to use it.

Can I request any special details to celebrate an occasion in the room?

Yes, you can request our romantic pack and we will add it to your reservation.

Do you provide amenities (dental kit, slippers, comb...) in the rooms?

Yes, we offer amenities such as a dental kit, comb, and other courtesy items. Slippers are available upon request.

Is there air conditioning in the rooms?

Yes, all our rooms have air conditioning.

Do you have rooms with a bathtub?

No, all our rooms feature walk-in Italian showers with rain showerheads.

Do you have triple rooms?

Yes, our triple rooms are two connecting rooms, each with its own bathroom, offering both space and privacy.

Is there a minibar in the room?

No, but we have a bar where you can buy drinks and snacks.

Is room service available?

No, we do not offer room service at the moment.

Are smoking rooms allowed?

No, smoking is not permitted in any room or inside the hotel.

Do you have a restaurant service?

Yes, our Gastro Bar is open from 18:00 to 23:00 in our courtyard.

Is breakfast included in the rate?

Breakfast is not included by default but can be added to your reservation.

Does the hotel have a gym?

No, but we’ll be happy to recommend nearby gyms that offer daily passes.

Do you allow pets?

Pets are not allowed in this hotel. However, another hotel of our chain, the Gran Hotel Luna de Granada, located in the same city, does accept guests with pets.

Is the hotel close to the Alhambra?

Our hotel is in the city center, just 5 minutes on foot from the Cathedral and City Hall. The Alhambra is about a 30-minute walk uphill. For a more comfortable visit, we recommend taking a bus or taxi.

Can you help me get tickets for the Alhambra?

Yes, we work with authorized agencies and, subject to availability, our team will be happy to assist you with tickets and recommendations about the city, monuments, or restaurants.

Do you have laundry service?

Yes, we offer laundry and ironing services at an additional cost.

Is there access for people with reduced mobility?

Yes, the hotel has adapted rooms and facilities for guests with reduced mobility.

Can airport transfers be arranged?

Yes, upon request we can arrange airport transfers for an additional fee.

What is the cancellation policy?

Cancellation policies vary depending on the rate and booking conditions. Please check your reservation details or contact us for more information.

Can I make a reservation for a large group?

Yes, please contact us directly so we can assist you with group bookings and special arrangements.

Is the hotel accessible by public transportation?

Yes, the hotel is well connected by bus and taxi services from the main train and bus stations.