Gran Hotel Luna de Granada
Gran Hotel Luna de GranadaBoutique Hotel Luna Granada CentroApartamentos Luna Suites GranadaApartamentos Luna Suites Palacio Dorita
NoPeople 
Discount code
Promo code

FAQS

Welcome to Gran Hotel Luna de Granada

Your experience begins before you arrive.

At Gran Hotel Luna de Granada, we want you to enjoy a worry-free stay. That’s why we’ve put together this section with the most frequently asked questions from our guests, along with clear and up-to-date answers to help you plan your visit with confidence.

Have questions about our services, hours, or facilities? Find everything you need here to make your stay in Granada perfect.

Check-in starts at 2:00 PM and check-out is until 12:00 PM. If you need more flexibility, contact us for available options.
Check-in is guaranteed from 3:00 PM.
Subject to availability, late check-out until 2:00 PM (€15), 4:00 PM (€25) or 6:00 PM (€40). Please inquire at reception upon arrival.
Children under 14 don’t need to show ID, but their relationship with the responsible adult and personal data must be provided. Those aged 14–18 must register their personal data and specify their relationship with the accompanying adult.
Discounts from your first booking, surprise gifts during your stay, an exclusive breakfast area, and priority check-in.
Yes, we collaborate with authorized agencies and, if available, our deLuna Experience team will gladly assist you. You can contact us at delunaexperience@delunahotels.com or via the hotel chat.
We are just 15 minutes on foot from Granada’s center. You can visit the Cathedral, the Alcaicería, the Albaicín, enjoy tapas or go shopping—all within walking distance.
Smoking is not allowed in the rooms, but there are outdoor designated smoking areas. Ask at reception.
Yes, your dog or cat is welcome. Just let us know in your reservation and we’ll inform you of the extra charge and everything we provide for their comfort.
Every time you use the beGreen hanger, you support the reforestation of a protected natural area.
We take care of every detail to be sustainable environmentally, socially, and culturally. We use clean energy, local suppliers, regenerative projects like the deLuna Forest, and technology that supports team wellbeing. We’re ARC360 certified, recognized by GSTC and the UN Global Compact.
It depends on the rate you selected when booking. You’ll find the details in your confirmation. If in doubt, email us at centraldereservas@delunahotels.com with your reservation number.
Monday to Friday from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 3:00 PM.
Just contact us and we’ll explain how to proceed depending on the rate you booked or wish to book.
Probably because the credit or debit card provided was not correctly authenticated. Please make a new reservation using a valid card with correct details.
If you selected a non-refundable rate, payment is required immediately. For flexible rates, you pay directly at the hotel.
We do not provide extra beds, but we have room categories that can accommodate up to 4 people and a baby.
We accept card and cash payments. Online booking on our website is 100% safe and fast.
You get the best guaranteed rate, direct service, and exclusive benefits from the deLuna Experience Club.
Yes, we offer customizable gift vouchers. Just pick a date and write to us — we’ll help you create a unique experience they’ll always remember.
Yes, some of our rooms have bathtubs. You can request one when booking, and we’ll do our best to assign it depending on availability.
Yes, our Junior Suites have a private Jacuzzi for a more exclusive and relaxing experience.
We don’t have a nightclub or musical performances, but during the summer we organize peaceful evening activities for all guests.
Yes, we have private parking at the hotel. You can reserve it when booking or upon arrival.
Parking costs €18.95 per day, with special rates for stays of 3 nights or more.
Maximum height allowed is 2.15 meters.
Of course. You can park before your check-in. The ticket is valid for 24 hours and will be validated at reception. Direct bookings get parking valid until 7:00 PM on departure day.
Your parking ticket is valid for 24 hours from entry. If you booked directly, it’s valid until 7:00 PM on the day of departure.
Yes, we have a heated pool (10:00 AM to 12:00 AM) and an outdoor pool (11:00 AM to 9:00 PM).
Yes, we have accessible facilities and Autism Friendly certification. Our team is trained to provide a comfortable, respectful stay for neurodivergent guests and their families.
Yes, you can reserve your treatment or spa circuit when booking or by contacting us in advance. Check our treatment menu online or reach out to the spa directly.
We offer a full buffet with show cooking, fresh fruit, pastries, hot dishes, cereals, plant-based and gluten-free options. You can also enjoy breakfast at our GastroBar — from a coffee to a full brunch.
€18 per adult. Children under 12 pay €9, and under 2 years eat for free.
Yes, price is €18 per person, €9 for children under 12, and free for those under 2.
Yes, our GastroBar serves food non-stop from 8:00 AM to 12:00 AM. Check our menu online.
Yes, we adapt to intolerances and preferences: gluten-free, lactose-free, vegetarian, vegan… We also offer halal options at the buffet and GastroBar. Just let us know when booking or upon arrival.
Our cuisine is diverse and includes traditional, light, and modern dishes. We prioritize local and seasonal ingredients that reflect the essence of Granada.
Yes, there is a Halal section at the breakfast buffet and Halal options at our GastroBar.
Yes, children are at the heart of deLuna. We have a playroom with workshops and games on weekends and holidays all year, plus daily activities in summer. Families also enjoy activities at the Snack Bar and extra perks with the deLuna Experience Club. A surprise gift awaits kids in their room upon arrival.
The hotel is in a central area, just a 12-minute walk from the historic center.
You can reach the Alhambra in 15 minutes by car or taxi, or by public transport from the hotel by taking two buses.
Yes, we can arrange a taxi to pick you up upon arrival.
Yes, we can call a taxi for you whenever you request it.